Intact Smiles uses USPS First Class to ship all of our items including finished guards. Delivery time frames range from 1-3 days depending on your location, not counting weekends and major US holidays. All shipments will include a tracking number to help you monitor its progress.
Intact Smiles is not responsible for any delays, damaged, or lost packages. In such an event, please contact Intact Smiles directly and we'll work with you to find a suitable solution.
For missing packages showing as delivered, please contact your local USPS representative to open a trace. In our experience, missing packages tracking as delivered usually means one of two things:
1. Package was erroneously delivered to a neighbor. In this situation, packages are usually returned by a friendly neighbor in a few days.
2. Package was prematurely scanned as delivered. You should receive the package in a day or two after the delivered scan.
For packages that still show "Pre-shipment" status after the initial ship date, this usually means your package was not successfully scanned in at the sort facility. Please contact Intact Smiles directly for possible solutions.